Customer Service

Shipping Policy

 

Estimated shipping delivery times:

 

USA: 3-5 business days

Canada: 5-10 business days (unavailable)

World: 10-20 business days (unavailable)

 

Your order will be sent out on average within 3 days of ordering.

 

International shipping: (unavailable)

 

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

 

We do not take responsibility for customs fees.

 

Order never arrived:

 

If your order didn’t end up arriving, be sure to let us know!

 

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

 

If the shipping address was correct, get in touch with us at info@roctownlive.comd noting your order number. We’ll see what can be done.

 

Returns policy

All of our items are made at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.

 

Damaged items:

 

The last thing we want is for you to be stuck with a damaged item. If your order arrives damaged, then please get in touch with us within a week’s time!

 

Wrong size:

 

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.

 

If you’d like a different size, get in touch with us at info@roctownlive.com and we’ll work on what your next steps are.

   
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